FAQs

We guarantee all our products are 100% genuine and are sold at competitive prices. All products that you can buy from us, are original and are supplied directly from Verified Distributors. If you have questions or concerns about the authenticity of a product you have received, please contact our customer care for assistance!

Please email us a soon as possible should you wish to cancel your order at admin@mixsens.com. In the event your order has already been dispatched it will be your duty to return the goods at your own risk. Please include your order reference.

Within 5-7 days depending on the type of products you choose. Nevertheless, our Recurring subscription box shipped either on the 7th, 14th, 21st or 28th of the month depending on when you start your subscription.

You will receive a tracking number with an automated email once goods are dispatched. Please use this reference on Royal Mail’s track and trace service.

Yes, all MixSens products Online payments are taken through Takepayments Barclaycards and PayPal, both of which are widely used and offer buyer protection on all transactions.